Shipping Policy
Dispatch Location
All merchandise is shipped from Sydney, New South Wales, Australia.
1. Processing Times
-
Orders are processed within 2–4 business days (excluding weekends and public holidays).
-
You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods & Delivery Times
We use Australia Post and trusted courier partners for all deliveries. Estimated delivery times are:
-
Standard Shipping (Australia-wide): 3–7 business days
-
Express Shipping (Australia-wide): 1–3 business days
-
International Shipping: 7–21 business days (varies by destination and customs processing)
Delivery times are estimates only and may vary due to courier delays, weather, or peak periods.
3. Shipping Costs
Shipping is calculated at checkout based on weight, size, and destination. To make things easier, here are average costs per item:
Within Australia (NSW & Interstate)
-
1 T-shirt: $10–$11
-
2–4 T-shirts / 1 Jumper: $15–$20
-
Larger orders (multiple jumpers or mixed items): $19+
International (approximate)
-
1 T-shirt: $20–$30
-
1 Jumper: $40–$60
-
Final costs vary depending on destination and courier service chosen.
4. Order Tracking
-
All orders include tracking.
-
Tracking details will be emailed once your package has been dispatched.
5. Customs & Import Duties (International Orders)
-
International shipments may be subject to customs fees, duties, or taxes imposed by the destination country.
-
These charges are the responsibility of the customer.
6. Delays & Liability
-
Hang the Hammock is not liable for delays caused by postal or courier services, customs, or circumstances outside our control.
-
We are not responsible for lost or stolen packages once marked as “delivered” by the carrier.
7. Shipping Address
-
Customers are responsible for providing a correct and complete shipping address.
We are not liable for orders delayed or lost due to incorrect shipping information provided at checkout.