Shipping Policy
Dispatch Location
All merchandise is shipped from Sydney, New South Wales, Australia.
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1. Processing Times
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Orders are processed within 2–4 business days (excluding weekends and public holidays).
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You will receive a confirmation email with tracking information once your order has been dispatched.
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2. Shipping Methods & Delivery Times
We use Australia Post and trusted courier partners for all deliveries. Estimated delivery times are:
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Standard Shipping (Australia-wide): 3–7 business days
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Express Shipping (Australia-wide): 1–3 business days
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International Shipping: 7–21 business days (varies by destination and customs processing)
Delivery times are estimates only and may vary due to courier delays, weather, or peak periods.
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3. Shipping Costs
Shipping is calculated at checkout based on weight, size, and destination. To make things easier, here are average costs per item:
Within Australia (NSW & Interstate)
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1 T-shirt: $10–$11
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2–4 T-shirts / 1 Jumper: $15–$20
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Larger orders (multiple jumpers or mixed items): $19+
International (approximate)
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1 T-shirt: $20–$30
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1 Jumper: $40–$60
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Final costs vary depending on destination and courier service chosen.
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4. Order Tracking
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All orders include tracking.
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Tracking details will be emailed once your package has been dispatched.
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5. Customs & Import Duties (International Orders)
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International shipments may be subject to customs fees, duties, or taxes imposed by the destination country.
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These charges are the responsibility of the customer.
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6. Delays & Liability
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Hang the Hammock is not liable for delays caused by postal or courier services, customs, or circumstances outside our control.
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We are not responsible for lost or stolen packages once marked as “delivered” by the carrier.
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7. Shipping Address
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Customers are responsible for providing a correct and complete shipping address.
We are not liable for orders delayed or lost due to incorrect shipping information provided at checkout.