These Terms & Conditions outline the basis on which Hang the Hammock provides travel consultancy and booking services. By engaging our services, you agree to the following:

 

Consultation & Booking Fee

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• A 50% booking fee is required at the end of the consultation to begin building your bespoke travel itinerary.
   

• This fee covers our professional time, research, planning, and itinerary design.
   

• The remaining balance is payable once all bookings are completed and confirmed, and is due on the same day.
   

 

Payments

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• All payments must be made via the methods specified on your invoice.
   

• Prices quoted are subject to availability and changes by third-party suppliers (e.g. airlines, hotels, tour operators).
   

• Final costs will be confirmed prior to booking.
   

 

Refunds & Cancellations

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• The 50% booking fee is non-refundable, as it covers consultancy services and itinerary development.
   

• If you choose to cancel after bookings have been secured but before the final payment has been made, you remain liable for any supplier costs already incurred (e.g. non-refundable flights, hotel deposits).
   

• Once the final payment has been made, refunds are strictly subject to the cancellation policies of each third-party supplier (airlines, hotels, tour operators, etc.).
   

• Any refunds or credits authorised by suppliers will be passed on to you, minus any applicable supplier or service fees.
   

• Cancellations must be submitted in writing (email is accepted).
   

• For voluntary rescheduling or itinerary changes after bookings are complete, an additional service fee may apply in addition to supplier charges.
   

 

Changes & Amendments

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• One round of minor adjustments to your itinerary is included.
   

• Additional changes beyond this may incur a service fee.
   

• Supplier amendment fees (e.g. airline change fees) will be the responsibility of the client.
   

 

Liability

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• Hang the Hammock acts as a travel consultant and booking agent. We do not own or operate airlines, hotels, tours, or other service providers.
   

• We are not liable for:
   

  • Delays, cancellations, or service failures by third-party suppliers
     

  • Loss, injury, accident, illness, or damage sustained during travel
     

  • Additional costs caused by unforeseen events (e.g. natural disasters, strikes, political events, pandemics)
     

• We strongly recommend all clients obtain comprehensive travel insurance prior to departure.
   

 

Travel Documents & Requirements

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• Clients are responsible for ensuring they have valid passports, visas, health documents, vaccinations, and insurance.
   

• We will provide guidance where possible, but ultimate responsibility rests with the traveller.
   

 

Privacy

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• Personal information provided will be used solely for the purpose of planning and booking your travel.
   

• We respect your privacy and will not share information beyond what is required to secure bookings.
   

 

Emergency Assistance Concierge Service

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• Hang the Hammock offers an optional Emergency Assistance Concierge Service for urgent travel disruptions (e.g. missed connections, hotel cancellations, weather disruptions, transportation timetable changes).
   

• We will act as your point of contact and make every reasonable effort to provide guidance, liaise with suppliers, and recommend solutions.
   

• A call-out fee of $150 per hour, with a minimum of 2 hours ($300), will apply each time the concierge service is engaged.
   

• The call-out fee is payable regardless of whether the issue can be fully resolved, as outcomes may depend on third-party suppliers or circumstances outside our control.
   

• Any additional costs incurred as a result of changes (such as new bookings, fees, or penalties) remain the responsibility of the client.
   

• While we will assist to the best of our ability, we are not liable if the issue cannot be resolved or if the outcome is beyond our control.
   

 

Governing Law

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• These Terms & Conditions are governed by the laws of New South Wales, Australia.
   

 

✅ Acknowledgement: By paying the booking fee, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.